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CVS - evil incarnate
Mar. 2nd, 2011 07:43 amNo not really. Just bad business and bad customer service.
There is no reason on this earth why it should take minimum 36 hours to do a normal prescription refill. Yet that's what it takes.
There is no reason on this earth why they cannot fill a prescription (emergency one at that) from a doctor's office for 12+ hours. Yet that's what it takes.
There is no reason why - when my doctor calls in my refills - they cannot be found, then they are found, then they can't fill them, then oh yeah they're filled.
People please.
The last time I had to have emergency prescription filled - prednisone and albuterol for the nebluizer because I had pneumonia and couldn't breathe -- yes it was over 12 hours.
No we didn't wait. Tempting though. Instead we did wait for about 1/2 hour and watched the pharmacist literally THROW the filled prescription bags into a waiting bin. I saw a few bounce out and land on the floor. Did she pick them up?
noooooooooooo
Eventually we gave up and went home. Then we called about 2 hours later. Supposedly they still didn't have my prescription even though I was there IN THE DOCTORS OFFICE when she sent the email.
I called again the next morning around 4 a.m. Nope - still no prescription.
Called again about 6:30. Why yes it's filled and marked "waiting".
Leads me to believe that it had been filled the night before and nobody wanted to look for it? Or maybe there is a magic trick and when you call 3 times they decide to fill it? Not certain, all I know is I nearly ended up in the ER that night because the steroids and nebulizer medication I desperately needed were MIA.
No More CVS.
There is no reason on this earth why it should take minimum 36 hours to do a normal prescription refill. Yet that's what it takes.
There is no reason on this earth why they cannot fill a prescription (emergency one at that) from a doctor's office for 12+ hours. Yet that's what it takes.
There is no reason why - when my doctor calls in my refills - they cannot be found, then they are found, then they can't fill them, then oh yeah they're filled.
People please.
The last time I had to have emergency prescription filled - prednisone and albuterol for the nebluizer because I had pneumonia and couldn't breathe -- yes it was over 12 hours.
No we didn't wait. Tempting though. Instead we did wait for about 1/2 hour and watched the pharmacist literally THROW the filled prescription bags into a waiting bin. I saw a few bounce out and land on the floor. Did she pick them up?
noooooooooooo
Eventually we gave up and went home. Then we called about 2 hours later. Supposedly they still didn't have my prescription even though I was there IN THE DOCTORS OFFICE when she sent the email.
I called again the next morning around 4 a.m. Nope - still no prescription.
Called again about 6:30. Why yes it's filled and marked "waiting".
Leads me to believe that it had been filled the night before and nobody wanted to look for it? Or maybe there is a magic trick and when you call 3 times they decide to fill it? Not certain, all I know is I nearly ended up in the ER that night because the steroids and nebulizer medication I desperately needed were MIA.
No More CVS.
